P&O Cruises has achieved a place in the top 10 best performing companies in the Institute of Customer Service (ICS) UK Customer Satisfaction Index (UKCSI).
As the only cruise line in the top 10, a score of 84/100 puts the line over the threshold for providing ‘world-class service’.
P&O Cruises managing director, Carol Marlow, said: “We are delighted to see such a positive result from this survey and it is testimony to the hard work that our teams put in both on shore and on board.
“We place great emphasis on having fantastic customer service and making sure that the customer journey is a smooth one, right from the booking through to the end of the holiday.
“This is one of the reasons why we have such a high number of repeat bookings. Our customers have a fantastic experience with us and we provide them with the holiday of a lifetime every time they travel.”
Institute of Customer Service chief executive, Jo Causon, said: “P&O Cruises are to be congratulated on their high level of customer satisfaction. Our research tells us that highly competitive sectors produce the highest levels of consumer satisfaction as companies battle to attract and retain customers. The fact that tourism is the second-highest scoring sector in the Index bears this out.”
P&O Cruises is Britain’s favourite cruise line and can trace its roots back to 1837 and today, as trusted cruise experts, has a fleet of seven ships offering holidays tailored to British tastes combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.
